Shipping & Returns
Product Guarantee
All Kadee® products are guaranteed to be free of defects in workmanship or materials for a period of 1 Year beginning from date of purchase or 1 Year from date of product discontinuation; whichever comes first. Products must have been purchased directly from Kadee® or a Kadee® Authorized Dealer and require proof of purchase. Products purchased from unauthorized sellers (e.g. Amazon, eBay) or private sales are not eligible for this guarantee. Damage arising from shipping, improper usage, or abuse cannot be honored. All products must be authorized prior to return. Returns are shipped at the full expense of the customer unless prior arrangements have been made. Return defective products directly to Kadee® for replacement or repair. Be sure to package items carefully as we cannot replace parts damaged in transit, nor parts that are determined to be damaged due to misuse or abuse. This guarantee may be subject to change without notice.
Product Return Policy
Product returns must be authorized prior to return. Returns may be made only up to 30 days from date of invoice & will be subject to a 20% restocking fee. Returns must include a copy of the original invoice and reason for the return. Returns are shipped at the full expense of the customer unless prior arrangements have been made. We cannot accept the return of products purchased from sources other than Kadee® Quality Products. Returns with defects arising from improper usage or abuse will not be honored.
Damaged Merchandise
If you purchased directly from Kadee® and purchased the optional shipping insurance you are covered by the carrier. If you didn't purchase the optional shipping insurance on your direct Kadee® purchase or purchased your Kadee® products elsewhere we will see what we can do for you. Each case is unique and we will do our best to resolve the problem.
As a general rule if a package is damaged in shipping and it‘s obvious when the package arrives, do not accept its delivery. If you discover an item has been damaged after you have received the package contact who shipped the package within 48 hours. Please Note: Kadee® is not responsible for any product damage resulting from shipping from anyone who resells our products. You will have to contact the reseller that you purchased the products from.
Shipping Consolidators
Kadee doesn't ship retail orders to freight forwarders / shipping consolidators without prior account approval.
Shipping Insurance
Kadee Quality Products Co., corporately recommends the purchase of shipping insurance and states herein specifically that we are not responsible for loss or damage to any shipments after they leave our warehouse. You must purchase optional USPS or UPS shipping insurance to guarantee completed delivery or replacement options if the package does not arrive. (No form of USPS or UPS shipping insurance is available for UK, GB, IE, or ZA) See the USPS or UPS website for more details.
USPS (United States Postal Service)
Domestic
- USPS Ground Advantage - (Least Reliable, USPS Tracking) (2-5 Days) up to $100 of insurance* is included, additional insurance available. *See the USPS website for more details.
- Priority Mail - (USPS Tracking) (1-3 Days) up to $100 of insurance* is included, additional insurance available. *See the USPS website for more details.
International
- First-Class Package International Service™ - (Least Reliable, Very Limited-Tracking) (Delivery times varies by destination) Use at Your Own Risk... No Delivery Guarantee.
- Priority Mail International® - (USPS Tracking) (6 to 10 Days - For many major markets. Actual number of days may vary based on origin, destination, and customs delays.) Up to $200 of insurance* is included for most countries, additional insurance available. *See the USPS website for more details.
UPS (UNITED POSTAL SERVICE)
Domestic
- Ground - (UPS Tracking) (1 to 7 Days depending on location) up to $100 of insurance* is included, additional insurance available. *See the USP website for more details.
- 3 Day Select - (UPS Tracking) (Delivery by the end of the third business day) up to $100 of insurance* is included, additional insurance available. *See the USP website for more details.
- 2nd Day Air - (UPS Tracking) (Delivery by the end of the second business day) up to $100 of insurance* is included, additional insurance available. *See the USP website for more details.
- Next Day Air Saver (UPS Tracking) ( Delivery by end of next business day) up to $100 of insurance* is included, additional insurance available. *See the USP website for more details.
International
- Worldwide Express - (UPS Tracking) (1 to 3 Days depending on location) up to $100 of insurance* is included, additional insurance available. *See the USP website for more details.
- Worldwide Expedited - (UPS Tracking) (2 to 5 Days depending on location) up to $100 of insurance* is included, additional insurance available. *See the USP website for more details.
Shipping
All foreign shipments are experiencing customs delays. International Customs is experiencing extended delays that may result in lost packages.
Most orders placed before 12:00 PM PST Monday - Thursday usually ship the same business day. Orders received after 12:00 PM PST Monday - Thursday usually will be shipped the following business day.
Kadee® is not responsible for shipping services transit times. Transit times are provided by the carrier, excluding weekends and holidays, and may vary with package destination, customs, and weather, particularly during peak periods.
Questions or Suggestions? Contact us!