Direct Online Ordering

Shipping & Returns

KADEE'S PRODUCT GUARANTEE
All Kadee® products are guaranteed to be free of defects in workmanship or materials for 1 Year. Product defects arising from improper usage, shipping by sources other than Kadee® or abuse will not be honored. Cosmetic or environmental defects will not be honored. All returns must be authorized prior to return. Returns are shipped at the full expense of the customer unless prior arrangements have been made. Return defective materials directly to us for replacement or repair. Be sure to package items carefully as we cannot replace parts damaged in transit, nor parts that are determined to be damaged due to misuse or abuse. Subject to change without notice.

KADEE'S PRODUCT RETURN POLICY
Product returns must be authorized prior to return. Returns may be made only up to 30 days from date of invoice & will be subject to a 20% restocking fee. Returns must include a copy of the original invoice and reason for the return. Returns are shipped at the full expense of the customer unless prior arrangements have been made. We cannot accept the return of products purchased from sources other than Kadee Quality Products. Returns with defects arising from improper usage or abuse will not be honored.

Kadee is not responsible for loss or damage to any shipments shipped First-Class Mail Parcel or First-Class Package International service once it leaves our warehouse. Use USPS First-Class Services at your own risk!
Shipping Insurance is not available to UK, GB, IE, & ZA.


Shipping Insurance
If you do not purchase shipping insurance you are shipping at your own risk!
Kadee is not responsible for loss or damage to any shipments once it leaves our warehouse.
You must purchase optional UPS or Priority Mail Shipping Insurance to guarantee delivery or replacement.

Shipping Insurance is not available for First-Class Mail Parcel or First-Class Package International shipping services. Shipping Insurance is not available to UK, GB, IE, & ZA.

UNITED STATES POSTAL SERVICE
Domestic
Priority Mail - (Limited-Tracking) (3 to 7 Days) (USPS transit times are not guaranteed) 
First-Class Mail Parcel - (Least Reliable, No-Tracking) (5 to 10 Days) ...Use at Your Own Risk... No Delivery Guarantee

International
Priority Mail International® - (Limited-Tracking) (6 to 10 Days)
First-Class Package International Service™ - (Least Reliable, No-Tracking) (14 to 30+ Days) ...Use at Your Own Risk... No Delivery Guarantee


Most orders received ship same business day or within 24 business hrs after processing*.
*Orders processed after 12:00 noon PST M-TH, & orders processed after 9:00 am PST Friday will be shipped the following business day.

We are not responsible for shipping services transit times. Transit times are provided by the carrier, excluding weekends and holidays, and may vary with package destination, customs, and weather, particularly during peak periods.


Questions or suggestions are always welcome at Kadee® for a reply to your questions e-mail us or mail us your question, please include a self-addressed, stamped #10 envelope. Be sure to mention the scale you are working in. Thank you for your interest in Kadee®.